Privacy Policy


Marie & Ella Privacy Policy

 

At Marie & Ella, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or place an order with us.

By using our services, you agree to the practices described in this Privacy Policy.

Collection of Personal Information

We may collect personal information that is necessary to provide our products and services, including:

  • first and last name

  • shipping and billing address

  • email address

  • phone number

  • payment information

  • order details and customer support communications

Under New Zealand privacy rules, businesses should only collect personal information that is necessary for a lawful purpose connected with their business.

Use of Personal Information

We use personal information for purposes such as:

  • processing and delivering orders

  • managing payments and helping prevent fraud

  • communicating with you about your order, returns, or inquiries

  • improving our customer service and website experience

  • sending promotional emails, updates, or offers where you have agreed to receive them

Sharing of Personal Information

Marie & Ella does not sell or rent your personal information.

We may share your information only where necessary, including:

  • with payment providers and shipping partners to complete your order

  • with service providers who help operate our store

  • where required by law or legal process

  • where necessary to protect our rights, customers, or the public

Protection of Personal Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

These measures may include:

  • secure systems and restricted access to personal data

  • encryption or secure payment processing technologies

  • limiting access to personal information to those who need it for business purposes

New Zealand’s Privacy Act requires organisations to have reasonable safeguards in place to protect personal information.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purpose for which it was collected, including legal, accounting, and reporting obligations.

Your Rights

Under applicable New Zealand privacy law, you have rights regarding your personal information, including:

  • the right to request access to the personal information we hold about you

  • the right to request correction of inaccurate, incomplete, or misleading information

  • the right to withdraw consent for marketing communications at any time

In New Zealand, people generally have the right to ask for access to their own personal information and to request corrections, and businesses are expected to respond properly to those requests.

To make a privacy request, please contact us at:
info@marie-ella.com

Cookies and Similar Technologies

Marie & Ella may use cookies and similar technologies to improve your browsing experience, remember preferences, and better understand how visitors use our website.

You can usually control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

Privacy Breaches

If a privacy breach occurs that causes, or is likely to cause, serious harm, New Zealand law may require notification to the Privacy Commissioner and affected individuals.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect once published.

We encourage you to review this page periodically to stay informed.

Contact Information

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:

Email: info@marie-ella.com

Marie & Ella is committed to handling personal information responsibly and securely in line with applicable New Zealand privacy requirements. The New Zealand Privacy Commissioner also notes that NZ businesses should use privacy wording that matches New Zealand law rather than overseas templates.