Refund & Return Policy
Marie & Ella Refund & Return Policy
At Marie & Ella, we want every customer to enjoy a smooth and pleasant shopping experience. Please read our refund and return policy carefully before submitting a return request.
Return Eligibility
We accept returns on eligible items within 30 days of delivery.
To qualify for a return, items must:
- be unused and in original condition
- include original packaging
- not be marked as sale or promotional items
Sale Items
Items purchased during a sale or promotion are considered final sale and are not eligible for refunds or exchanges, including for sizing issues.
We kindly encourage customers to review product details and sizing carefully before placing an order.
Return Shipping Costs
Customers are responsible for the cost of return shipping. Return shipping fees are non-refundable.
Defective or Damaged Items
If your item arrives defective or damaged, please contact us as soon as possible. Eligible defective items may be approved for a replacement or full refund, depending on the situation.
Please note that damage caused by misuse, improper care, or normal wear and tear is not considered a manufacturing defect.
How to Request a Return
To request a return, please contact us at:
Include your order number and the reason for your return request. If your return is approved, we will send you the return instructions.
Return Form
All returns must include a completed return form. Returns sent without the required form may not be processed.
Contact
If you have any questions about our return policy, please contact our support team: